Environmental, Social, and Governance

Our Values

At DocuSign, we live by three values — Trusted. Loved. Responsible. In addition to making the world more agreeable, DocuSign is dedicated to making our business a positive force for our customers, our employees, our communities, and our environment. We have several initiatives and strategies in place that reflect our core values and commitment to upholding our corporate responsibilities.

SUSTAINABILITY

At DocuSign, our goal is to promote environmental sustainability throughout our business globally, including our operations, our sourcing practices, and our products. We are committed to being more agreeable towards the environment—from enabling customers with paperless processes to investing directly in organizations that are making a sustainable impact. It is also up to each of us, as individuals, to make small changes in our daily behaviors to slow the effects of climate change and preserve our environment.

As part of our ongoing efforts, DocuSign has recently made the commitment to being carbon neutral by the calendar year 2022 and will look to reduce overall business air travel. We believe there is an opportunity to reimagine how business gets done in the future – less commuting, a smaller office footprint and fewer flights would not only be easier on the environment, but could also lead to greater productivity and more job satisfaction for our employees.

DOCUSIGN FOR FORESTS

At the beginning of 2019, we launched the DocuSign for Forests™ initiative to help protect and preserve the world’s forests. We have provided major financial commitments to supporting non-profits that are doing critical work to protect the world’s forests. We continue to help our customers improve their environmental and paper-use practices by moving more of their legacy processes onto DocuSign platform and have added an environmental impact calculator into our core eSignature product.

This lets senders and signers see how they—and DocuSign—are reducing waste and positively impacting the environment. Since 2003, DocuSign has helped hundreds of millions of people around the world to replace over 20 billion sheets of paper with digital processes that do not require paper. Together, we have preserved over 2.5 million trees and 2.5 billion gallons of water required to make paper.

Learn more about the DocuSign For Forests initiative.

DOCUSIGN IMPACT

The DocuSign IMPACT Foundation reflects DocuSign’s commitment to make our business a force for good by deploying our people, our products, and our philanthropy in communities around the world. Our employees are encouraged to make an impact by volunteering with organizations and for causes they believe in, and we are proud to support that action by providing up to 24 hours of Volunteer Time Off (VTO) a year for these pursuits. Since the launch of DocuSign IMPACT in 2015, DocuSign employees have logged over 50,000 hours of volunteer service on company time through our VTO program—that’s over 6,000 days of service.

We also match our employee donations through the DocuSign IMPACT Matching Gifts Program, which has made contributions to almost 2,000 different organizations around the world. Finally, we have made millions of dollars’ worth of in-kind product donations to thousands of non-profits around the world to help these community-focused organizations move offline processes into the cloud. These are organizations that span the spectrum of impact—like Techbridge Girls who help girls in under-served schools get access to world-class STEM education in the SF Bay Area and Seattle, and Vegan Friendly, a nonprofit that promotes the vegan lifestyle in Israel.

Learn more about the DocuSign IMPACT Foundation.

EMPLOYEE ENGAGEMENT

We are committed to giving every employee an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.

Doing the work of your life at DocuSign is about being able to do challenging and meaningful work in an environment where you can be yourself. We offer a number of resources to help engage and develop our employees including:

  • High quality online learning resources
  • Career development coursework and career frameworks that provide transparency into career paths
  • Education assistance towards degree programs, certificates, certification exams and CPE credit
  • Performance and development coaching

We also believe that managers play a tremendous role in influencing the experience of our employees. We want every employee to have a great manager and every manager to have the time and resources to be great. That is why we have invested heavily in the development of our managers through:

  • Employee Pulse Surveys
  • The Work of Your Life Manager program
  • DocuSign New Manager Program
  • Online resources to support managers at all levels of their development

Read more about how we help engage our employees at Talent and Career Development.

In addition, DocuSign is committed to helping employees maintain a healthy balance between their fulfilling careers and their personal responsibilities, family life and personal interests. We offer several programs and benefits to help our employees maintain their work-life balance. These benefits include:

  • 6 months Paid Parental Leave (US)
  • Wellness Reimbursement Program
  • Employee Assistance Program
  • Volunteer Time Off (VTO) Program and Matching Gift Program

Read more about how we help our employees with their work life balance at Benefits.

Learn more about the opportunities to do the work of your life at DocuSign Careers.

DIVERSITY, INCLUSION, & BELONGING (DIBs)

We build products that help bring people to agreement and as such we welcome different perspectives that reflect a broad range of characteristics including personal experiences, geography, age, background, gender identity, race or ethnicity, sexual orientation, language, culture and many others.

Diversity, Inclusion & Belonging (DIBs) enable all of us to do the work of our lives at DocuSign. We know that having diverse teams working in an inclusive environment will help us achieve better business results - across product innovation, customer experience and employee success. By focusing on building diverse, inclusive teams across every level and within each department, we’re creating an environment where everyone can contribute to our success.

  • Diversity – Our unique and individual experiences, perspectives, skills, characteristics and backgrounds that we each bring.
  • Inclusion – The achievement of a work environment that encourages and enables us all to be ourselves so that we can harness the collective power of our diversity.
  • Belonging – The feeling that we, as individuals, can bring our full, authentic selves to work. The feeling that our differences are recognized, valued, and respected.

While we have a leadership team dedicated to our DIB efforts, the reality is that every single person at DocuSign contributes to our diverse culture of inclusion where we all feel a sense of belonging. Inclusion is embedded into our values, our manager expectations, and our code of conduct. We all have a responsibility to own this work and educate ourselves.

Learn more about our Diversity, Inclusion & Belonging (DIBs) strategy.

SECURITY & TRUST

Businesses around the globe leverage the DocuSign Agreement Cloud for their most sensitive and time-critical transactions, and we’re committed to maintaining the secure, compliant, and available environment they’ve come to trust.

  • Cyber Security – We have a dedicated global information security team comprised of highly trained professionals who work to protect DocuSign and our ecosystem. We invest heavily in threat intelligence in order to enhance our proactive monitoring programs. More about our security program here.
  • Physical Security – DocuSign also has a team that focuses entirely on physical security. This includes buildings and workplace security, as well as employee travel safety programs including geo-political analysis, crisis management and protection services.
  • Compliance – DocuSign meets and exceeds some of the most stringent US, EU, and global security standards. Our commitment to and significant
  • ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments. More about our compliance certifications here.
  • Privacy – We have a huge emphasis on privacy that is embedded as part of DocuSign’s culture. We take the use of personal data seriously and have a commitment to being transparent on how we use data. More detailed information on our privacy program here and our privacy policy.
  • Reliability – Our robust infrastructure delivers continuous high performance and availability that provides assurance that our service is there whenever you need it. More about our System Status here.
  • Resilience – We are committed to ensuring DocuSign is resilient and prepared in the event of a disaster. We have a robust disaster recovery and business continuity program that is regularly tested and updated.

Learn more about our latest security, privacy, and system performance information at our Trust Center.

HEALTH & SAFETY

We are committed to a healthy and safe workplace that enables all work activities to be carried out safely, along with taking all possible measures to remove and/or reduce risks to the health, safety and welfare of our employees, contractors, vendors, and authorized visitors.