Executive Leadership


Dan Springer, CEO

As the CEO of DocuSign, Dan leads employees to empower organizations of every size and industry to achieve their digital transformations by helping them make every agreement 100% digital.

Dan has almost 30 years of executive leadership and experience driving innovation and hyper-growth across the Software-as-a-Service (SaaS) industry. Prior to DocuSign, Dan served as Chairman and CEO of Responsys (MKTG), where he led the sale of the company to Oracle in 2013 for $1.6 billion. Previously, he was Managing Director of Modem Media and also served as CEO at Telleo, CMO at NextCard, and as a consultant at McKinsey & Company. Dan holds an MBA from Harvard University and an AB in Mathematics and Economics from Occidental College.


Scott Olrich, COO

As the Chief Strategy and Marketing Officer, Scott focuses on orchestrating DocuSign’s vision, strategy, marketing and enablement efforts around the world.

Scott brings over 25 years of leadership experience and a proven track record of driving innovation, market adoption and hyper-growth to his role at DocuSign. Previously, he held a variety of senior management roles at Responsys alongside Dan Springer—including president of marketing and platform, chief marketing and sales officer, and CMO. Prior to joining Responsys, Scott held strategy, sales, marketing and product management roles at Topica, Spark Online, Accenture and Xerox. Mr. Olrich received a B.S. degree in Business Administration from San Diego State University.


Michael Sheridan, President of International

After more than five years as DocuSign’s CFO, Mike became President of International in September 2020. He is focused on driving growth for the company's business in all geographies outside the United States.

Mike has more than 20 years of CFO experience in high-growth tech companies and a long track record of leading high-performance financial teams to success. Before joining DocuSign, he spent more than four years as CFO at FireEye. Prior to that, Mike held CFO roles at several technology companies including Mimosa Systems, Facebook, IGN Entertainment (now part of News Corp.) and SonicWALL (now part of Dell). Before SonicWALL, Mike held financial executive positions at Genesys Telecommunications and NetApp.

He has a Bachelor of Science degree in Commerce from Santa Clara University.


Joan Burke, Chief People Officer

As the Chief People Officer at DocuSign, Joan leads the company’s global human resource function – including talent acquisition, onboarding, learning and development, performance management, total rewards, HR information systems, employee engagement, diversity and inclusion, the DocuSign IMPACT Foundation and more.

Joan has more than 25 years of leadership experience in designing and implementing innovative, results-oriented HR programs and best practices that create and inspire cultures of innovation and growth. Most recently, Joan served as SVP of global HR roles at SaaS-industry leaders Marketo and Responsys. Previously, Joan led global HR for ZipRealty, ShoreTel, Zantaz, ABHOW, The Industry Standard, and Softnet Systems – and began her HR career at John Hancock. Joan has a Bachelor of Arts degree from Albertus Magnus College.


Cynthia Gaylor, Chief Financial Officer

Cynthia Gaylor has served as our Chief Financial Officer since September 2020. Ms. Gaylor served on our Board of Directors from December 2018 to September 2020. From May 2016 to December 2019, Ms. Gaylor served as Senior Vice President and Chief Financial Officer of Pivotal Software, Inc. (PVTL: NYSE), a company providing cloud-native software. Prior to joining Pivotal, Ms. Gaylor was an independent strategic advisor from November 2014 to May 2016. From June 2013 to October 2014, Ms. Gaylor was the Head of Corporate Development and an Advisor at Twitter (TWTR: NYSE), a microblogging and social networking company. Prior to Twitter, Ms. Gaylor was a Managing Director at Morgan Stanley (MS: NYSE), an investment bank and financial services company, serving in various positions in the technology investment banking group between March 2006 and May 2013. Ms. Gaylor has a B.S. in Economics from The Wharton School of the University of Pennsylvania.


Lambert Walsh, SVP of Customer Success

As the Senior Vice president of Customer Success at DocuSign, Lambert develops the company’s strategic end-to-end relationships with customers to help them achieve digital transformation, accelerate time to value, and realize measurable returns. As part of this, he leads global professional services, learning and enablement, and customer support.

Lambert is a proven executive skilled in developing innovative customer and partner success strategies across the lifecycle, and leading global organizations with recurring services and solutions revenues in excess of $1B annually. Prior to his time at DocuSign, Lambert worked with Adobe, most recently as VP and GM of Adobe Global Services, and held various executive roles at McAfee.


Loren Alhadeff, Chief Revenue Officer

Loren Alhadeff is Chief Revenue Officer at DocuSign. Loren joined DocuSign in 2008 bringing with him a breadth of experience in Technology Sales Leadership, Strategy and Operations.

During his tenure at DocuSign, Loren has been actively involved in building the global sales infrastructure as well as designing and building the company’s direct sales team. He is currently responsible for driving growth across all routes to market globally and is widely credited for developing the sales organization into one of the most respected teams in the industry today.

Loren holds Bachelor’s Degree from Occidental College, and remains active with several boards and universities where he has built formalized business internship programs to help inspire tomorrow’s leaders.


Tom Casey, SVP of Engineering

As the SVP of Engineering at DocuSign, Tom leads the development and operations of the company’s eSignature applications and Digital Transaction Management (DTM) platform.

Driven by a passion for changing the way people work through innovation, Tom has more than 25 years of experience as a senior executive and technology entrepreneur.

After beginning his career at smaller startups in the Seattle area, Tom spent 16 years at Microsoft where he worked on server and cloud products, finishing his tenure as Vice President of Microsoft’s Commerce Division. Tom returned to his startup roots in 2013 as co-founder and advisor at 9Mile Labs and later served as Vice President of Platform and Infrastructure engineering at Apptio before joining DocuSign. Tom holds a Bachelor’s degree in Management Information Systems from the University of Arizona. 


Trâm Phi, SVP and General Counsel

Trâm Phi has served as our Senior Vice President, General Counsel and Secretary since June 2019.

Ms. Phi served in a variety of executive roles, most recently as Chief Legal Officer and Chief of Staff at Imperva, Inc., a provider of cyber security software and services, from August 2011 until April 2019.  Ms. Phi served as Vice President, General Counsel and Secretary of ArcSight, Inc., a provider of enterprise threat and risk management solutions, from January 2006 until the acquisition of ArcSight by Hewlett-Packard Company in October 2010, and then as general counsel of HP Software, Security until August 2011. From September 2002 to May 2005, Ms. Phi served in various executive positions at InVision Technologies, Inc., a manufacturer of explosives detection systems, most recently as Senior Vice President and General Counsel, including following the acquisition of InVision by General Electric Company in December 2004.

Ms. Phi holds a B.A. in political science from San Jose State University and a J.D. from the University of California, Berkeley, School of Law (Boalt Hall).


Emily Heath, Chief Trust and Security Officer

Before joining DocuSign, Emily Heath served as the CISO for United Airlines in Chicago for almost three years. Prior to that role, she was the CISO at AECOM in San Francisco, held various technology and strategy leadership roles at companies in southern California, and began her career as a fraud squad detective in the UK police force. Heath is also a Board Member for LogicGate, the National Technology Security Coalition, and the Security Advisors Alliance. She is also an Advisory Board Member for Cyberstarts Venture Capital Fund.


Kamal Hathi, Chief Technology Officer

With over 25 years of experience leading technology and product teams at startups and global organizations alike, Kamal oversees the development and execution of DocuSign's technology roadmap. Prior to joining DocuSign, Hathi was chief product and technology officer at Trader Interactive, an online vehicle and commercial equipment marketplace provider. Before that he spent more than two decades at Microsoft—most recently as GM for its SaaS analytics and business intelligence solution, Power BI.

Hathi also sits on the boards of Trader Interactive and Slickdeals. He has a M.S. in Biomedical Engineering from Case Western Reserve University and a B.S. in Electronics Engineering from M.S. University of Baroda.


Rob Giglio, Chief Marketing Officer

Rob Giglio is the Chief Marketing Officer at DocuSign where he leads brand marketing, demand generation and digital sales. He has over 20 years of industry experience leading and executing global marketing and strategy initiatives.

Before joining DocuSign, Rob served as Senior Vice President, Digital Media Go-to-Market & Sales at Adobe where he was responsible for Adobe’s Creative Cloud and Document Cloud products and solutions. Rob was also Chief Marketing Officer at Art.com, where he owned all revenue-generation functions for a fast growing, multi-channel business which grew to over $200 million in annual sales during his tenure. Prior to that, Rob spent three years with Gap, Inc. as Vice President & General Manager for Old Navy Canada, leading a turnaround initiative to restore revenue and profit within the 65-store Old Navy Canada business. He has also held senior-level positions in marketing and e-commerce at Williams-Sonoma, where he created the brand marketing organization to drive customer acquisition and loyalty.

Rob holds an MBA from the University of Southern California and a B.A. in Psychology from San Diego State University.


Robin Joy, SVP and GM, SMB Marketing & Digital Sales

Robin Joy is the Senior Vice President and General Manager of SMB Marketing and Digital Sales. Robin has introduced millions of people to DocuSign via a compelling web experience and award-winning mobile apps. She’s passionate about small businesses and leads a high-performing team to drive demand, digital experience, eCommerce, analytics and operations.

Robin has served in various leadership positions in marketing, sales and general management at companies including Intuit, AltaVista, Clorox, and Odwalla. Robin joined DocuSign in 2012 following a role as VP of Marketing at Caring.com.

Robin graduated cum laude from Dartmouth College and received her MBA from Stanford University. She was awarded a Rotary Scholarship to the University of Melbourne, where she received an MA with honors in Women’s Studies.


Steve Krause, SVP of Strategy and Product Marketing

As SVP of Strategy and Product Marketing, Steve owns the positioning and messaging for DocuSign's products, category, and strategy.

Steve has more than 20 years of product marketing and product management experience. Prior to joining DocuSign, he was Group Vice President of Product Management at Oracle, leading product management for the Oracle Marketing Cloud. He joined Oracle as a result of the company’s acquisition of Responsys, where Steve was Senior Vice President of Product Management. Earlier in his career, Steve led one of the Internet’s first consumer research projects (iVALS at SRI International), co-founded two companies (Personify, ExactChoice), and created and led a business within a public company (CNET Intelligent Cross-Sell at CBS Interactive). His products have won numerous awards, and he has appeared in media ranging from The Wall Street Journal to TIME to a variety of industry publications.


Vivian Chow, SVP of Strategic Execution & Operations

As the SVP of Strategic Operations & Execution for DocuSign, Vivian is responsible for execution of cross functional, company-wide initiatives. Her responsibility spans across priority projects including the delivery, assessment, solution design, process and workflow optimization. From November 2013 to March 2021, she served as Chief Accounting Officer for DocuSign and had responsibility for the entire company's accounting function and teams. Vivian has more than 25 years of corporate finance and accounting experience. Prior to DocuSign, she served as VP of Finance and Worldwide Controller at Electronic Arts (EA). Her previous experience also includes accounting and finance leadership positions at Restoration Hardware, Thermage, Fair Isaac & Co., and Arthur Andersen. Vivian also serves as a member of the Board of Directors of LiveRamp.